Patients have a right to confidentiality.
Where possible, patients may choose to consult any doctor within the practice subject to availability of appointments or home visit workload. In cases of short notice or emergency, the practice nominates a duty doctor in rotation.
In the event of a complaint, patients have access to the practice complaints procedure. This can be accessed via the Practice Manager or Dr Grant.
A chaperone may be requested by any patient if they would prefer to have one.
Female patients are required to have a female chaperone (normally a nurse) during gynaecological examination by a male doctor.
Patients have access to their medical records in keeping with the Access to Medical Records Act 1990, subsumed within the Data Protection Act. Please ask at reception if you would like a copy of our Data Protection Privacy Notice.
The practice operates an anti-discrimination policy.
The practice strives to run appointments to time. If an appointment is running more than 30 minutes late, patients will be notified.
To participate in your own healthcare and treatment.
To attend booked appointments or cancel giving 24 hours’ notice if possible.
Abusive or threatening behaviour will not be tolerated and will result in removal from the list.
Patients treated for Drug Addiction are required to sign a Contract Agreement.
Due to the increase in missed appointments, it would be appreciated if you could let us know as early as possible if you are unable to make your agreed appointment. Failure to do so will reduce the number of available appointments for other patients.
GENERAL DATA PROTECTION REGULATION (GDPR) PRIVACY NOTICE
The full text of our Privacy notice is available in a separate leaflet issued along with this one, as
well as on our website at:
DATA SHARING (M)
Patients should be aware that some of their medical data will be shared anonymously with NHS
Lothian and NHS Scotland as well as two medical research organisations. These bodies use
information from GP Surgeries to help with various clinical research projects as well as NHS
resource planning. The security of your data is of primary concern when it comes to the sharing of
any confidential information, and all data is shared securely, encrypted and anonymised where
A more detailed summary of these services can be found on our Practice website at
www.ladywellwest.co.uk or by requesting a printed summary from reception.
Detailed information on the research bodies can be found via the following links:
Should you decide you do not wish for your data to be included in the services mentioned you can
choose to opt-out. You should inform us if you do not wish your data to be included. Simply ask at
reception and they will pass your wishes on to the Practice IT Department. Depending on which
service(s) you wish to opt-out of, you may be asked to complete and sign a disclaimer form.